Privacy policy

Privacy Policy

Last Updated: July 7, 2026

Eastside China ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Billing or delivery address
  • Information relating to your orders or customer service requests
  • Any information you choose to provide when communicating with us

We may also automatically collect limited technical information such as your IP address, browser type, and website usage information to improve our website.

How We Use Your Information

We use your information to:

  • Process and fulfill customer orders
  • Provide customer support
  • Communicate regarding your orders
  • Respond to questions and requests
  • Improve our services
  • Maintain security and prevent fraud
  • Comply with applicable laws

SMS Communications

Eastside China sends SMS messages only for transactional and customer service purposes.

These messages may include:

  • Order confirmations
  • Order updates
  • Pickup notifications
  • Delivery notifications
  • Customer service responses
  • Account updates
  • Other communications directly related to your interactions with Eastside China

Customers receive SMS messages only after providing prior verbal consent during a phone call or in-person conversation with an authorized Eastside China employee.

Before sending SMS messages, customers are informed:

  • They are agreeing to receive SMS messages from Eastside China.
  • The types of messages they may receive.
  • Message frequency may vary.
  • Message and data rates may apply.
  • They may reply STOP at any time to opt out.
  • They may reply HELP for assistance.
  • Consent to receive SMS messages is voluntary and is not a condition of purchase.

If you opt out by replying STOP, you will no longer receive SMS messages unless you provide consent again.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

We may share information with service providers only as necessary to operate our business, process transactions, deliver services, or comply with legal obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes.

Cookies

Our website may use cookies or similar technologies to improve website functionality and analyze website traffic.

You can disable cookies through your browser settings.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Eastside China

5002 12th Avenue

Brooklyn, NY 11219

Email: accounting@eastsidechina.com

Website: https://eastsidechina.com